Quality Policy

Aliva Quality Policy 

Introduction 

Aliva provides Information Technology and Computer Solutions to Government, Corporate and Private Business sectors.  The company recognises that Quality Management, Risk and Opportunity Management and Corporate Governance are integral parts of our management functions. 

Commitment 

Our company is committed to this quality program, which includes: 

• Sale and Servicing of appropriate hardware, software and IT solutions. 

• Selection and training of appropriate personnel to maintain high quality work standards. 

• Monitoring of our quality of services and customer satisfaction. 

• Program of review and continuous improvement. 

• Compliance with contract and regulatory requirements. 

Our quality management system includes processes for: 

• analysis of customer needs;  

• understanding the IT industry and benchmarking against world’s best practice; and 

• monitoring our clients’ level of satisfaction after completion of any transactions.   

We are committed to ensure that both our immediate clients and all stakeholders benefit from the quality of our work. 

Our Quality Assurance system is based on the International standard ISO 9001: 2015. 

This statement is issued to indicate our attitude to customer relationships and our standards of service.  The full support of our employees, suppliers and subcontractors is sought in actively pursuing this quest for quality. 

Breaches for Reporting 

• Everyone has a responsibility as part of their employment to adhere to this policy.  

• If you feel that this policy has been breached, you should report your concern to your manager. 

• Please refer to the Grievance Policy for further information on how a breach of this policy will be handled at Aliva.