Background
The Motor Trades Association of Queensland (MTAQ) represents and supports businesses and professionals in Queensland’s automotive industry. With a large membership base, training institutions, and advocacy responsibilities, MTAQ depends on reliable and secure IT systems to operate efficiently.
To modernise its IT operations and improve service delivery across its organisation, MTAQ partnered with Aliva to deliver fully managed services for its endpoint devices, Microsoft 365 environment, and network infrastructure.
Users: 70
The Challenge
MTAQ faced increasing challenges in maintaining performance and security across its growing digital environment. Key issues included:
- Ageing infrastructure and ad-hoc support models
- Inconsistent endpoint performance and patching
- Growing complexity of Microsoft 365 administration
- Rising security risks with hybrid work models
- Limited in-house resources to manage day-to-day IT operations
MTAQ needed a reliable and responsive managed service provider with the capability to proactively manage its systems, streamline operations, and improve user support across the organisation.
The Solution
Aliva worked closely with MTAQ to develop a tailored managed services model that addressed their core technology needs while aligning with strategic goals.
Managed Endpoints
- Proactive device monitoring and patching across all 70 user devices
- Standardised device imaging and deployment
- Antivirus and endpoint protection integrated with centralised reporting
- Remote support capabilities for hybrid staff
Microsoft 365 Management
- Administration and licensing support across Microsoft 365 suite
- Security configuration of Exchange Online, SharePoint, Teams, and OneDrive
- Automated onboarding/offboarding and access management
- Quarterly compliance reviews aligned with ISO 27001 best practices
The Solution
Network Infrastructure Support
- Full network visibility and performance monitoring
- Firewall and switch management
- Wireless access point maintenance and troubleshooting
- Secure remote access configuration for mobile staff and executives
Managed Services Redesign via CloudRadial
- Aliva redefined MTAQ’s managed service experience using the CloudRadial platform:
- Customised service catalogue tailored to MTAQ’s departments and roles
- Automated workflows for onboarding, offboarding, access requests, product requests and support tickets
- Self-service knowledge base, ticket tracking and real-time service analytics
- Dashboards were deployed for managers to view trends, capacity, and service performance
The Outcome
Since engaging Aliva, MTAQ has seen measurable improvements in IT operations, security, and user satisfaction.
- 99.8% Endpoint Patch Compliance maintained across all devices
- 30% reduction in support tickets due to proactive monitoring and automation
- Significant improvement in Microsoft 365 security posture, including MFA adoption and phishing simulation training
- High availability and performance of the network infrastructure, supporting both office and remote work environments
Why Aliva?
- ISO 9001 and ISO 27001 certified for quality and security assurance
- Deep experience managing IT in regulated, high-demand environments
- Transparent reporting, expert support, and a partnership-driven approach
Ready to get to work
+lighten your load?
