Contact us: +61 7 3505 5000

Managed Services

Aliva is a market leader in managed services. Our team of highly experienced and certified professionals expertly manage our customer’s IT infrastructure remotely.
But what makes our managed services stand out from the rest?

Though our Aliva Aware plan we offer a fixed price managed services solution to support your core infrastructure. When paired with our Aliva Aware Plus optional modules, we’re able to offer a truly integrated, fit-for-purpose IT services solution.

With flexible managed services proactively managed via our advanced remote monitoring toolsets, you can rely on us to deliver measurable and ongoing value to your business.

Managed Services with Aliva

Get measurable and ongoing value for your business with fixed price managed services from Aliva.

Our Aliva Aware plan includes all the critical support components your business needs. Our Aliva Aware Plus modules can also be added to your fixed priced plan – giving you the flexibility to select the required services your business needs from a granular list. That way, you achieve the best value for money services tailored to address your specific needs.

Aliva Aware Managed Services includes: Aliva Aware Plus optional modules:

  • Unlimited IT helpdesk support
  • Service resolution to guaranteed timeframes
  • Proactive 24 x 7 monitoring of all key services and end points
  • Automatic scheduled updates, maintenance and patching
  • Monthly written reports and online dashboards
  • Vendor management
  • Future proof review meetings – virtual CIO
  • Tailored on-site visits
  • Office 365
  • Managed Backup
  • Cloud services
  • Cyber Aware services

Operational / Strategy Workshops

Monthly or quarterly workshops are undertaken with you to discuss overall health and performance of your IT assets to get the most from your investments. Analysis of key data will also enable your business to accurately forecast future requirements.

Annual Workshops

Annual strategy workshops are undertaken with key business stakeholders to help your organisation align your IT plan to business requirements. These annual workshops include a 12-month roadmap, gap analysis, recommendations and observations.

3rd Party Facilitation Management

Through the use of effective service level agreements (SLA) and contract management, we are able to manage multiple suppliers on your behalf; giving you a truly seamless solution and letting you focus on your core business.

Service Delivery Management

We constantly oversee and drive the quality of our service through effective service delivery management which includes governance and reporting; asset management; documentation and change management.

Service Desk

We pride ourselves on consistently achieving the highest standards in quality call handling and incident management via our service desk. Our full suite of support activities are integrated into our service desk to ensure your IT services are delivered effectively. Our service desk is available from 7.30am to 5.30pm with contact available by phone, online chat, email, web or end-user self-help.

Device/Application Management

Allow us to monitor and update any vital devices and applications for your business. To do this we offer real-time remote monitoring; control and support of devices, desktops, laptops and mobile devices and peripheral resources at all sites. This service can also include SOE management, virus protection, MACs, and OS maintenance as well as virtual desktop/applications.

Infrastructure Management

Our infrastructure management services cover everything including real-time remote monitoring, control and support of all server hardware, operating systems, applications, data, SAN Storage hardware and ancillary services. This service can also include patch management; capacity and performance management, backup and disaster recovery, user and email administration, virus and security management and print services.

Data Protection Management

Keep your vital business data safe. Data protection management includes real-time remote monitoring, control and support of your data environment, including backup (tape and/or disk) and archive. This service can also include backup schedule management; test restore and recovery; and archive management.


Comprehensive, graphical reports are provided every month to ensure you’re always informed about the status of your managed services. These reports include all the data and information you need to know such as SLA achievement, accurate up-to-date capacity reports, trend analysis, performance reports, observations and recommendations.

Network / Security Management

Maintain effective security over your network with network/security management from Aliva. This service covers real-time remote monitoring, control and support of data communications equipment and services used to link each of the supported sites. This service can also include capacity and performance management, configuration changes, MACs, and security management.

Support Services

Don’t be left in the dark when facing an IT problem. Support is provided via telephone, remote connection and/or on-site. Our extensive technical resource team consists of highly experienced, customer friendly experts covering all aspects of Level 1,2 & 3 support.

What our clients say about us

Friendly, knowledgeable, reliable, have all your IT needs covered at a very reasonable price. Highly recommended


IT Manager QLD, Autopact

We have always found Aliva and their team to be highly responsive to our IT needs.
They have a great depth of knowledge of IT trends and have helped with reviewing the right solutions to meet our business needs.
Their technical knowledge is very strong and recently assisted us with a major infrastructure project, reviewing options to ensure the solution would provide the right outcomes for the business.


Group IT Manager, Easternwell

So far my dealings with Aliva & our Account Manager, have been nothing but simple. Quote requests are prompt, I order and my items turn up within a day or 2. We are aiming to use Aliva for all of our AU purchasing of IT equipment and some backup IT services. To be completely honest, this sort of customer service is almost non-existent these days, both commercially and non-commercially from companies large and small.


IT Systems Engineer, PSC Consulting

We are here to help you. Contact us today to get started.

How Does Managed Services from Aliva Benefit Your Business?

Increased Availability: With Aliva managed services you can ensure the ongoing health and best practice status of your IT environment. Our pre-emptive approach is achieved through a combination of remote management and preventative maintenance. Because of this, incidents are averted at the first opportunity, and business-critical applications remain operational.

Cost Effective IT Operations: Our Aliva aware plan is highly modular, granular and flexible. As your business changes, the service can incisively react to ensure continual alignment to your business service requirements.

Reduced Cost: Increase uptime, avoid major damage due to preventative maintenance, and gain direct savings by eliminating after-hours or on-call staff costs thanks to our cost-effective managed services.

Robust Operations: In-house operations are often hampered by unplanned staff shortages, annual leave and surges in demand. Our service is designed to be robust, with no single point of failure day or night. We also provide the flexibility to seamlessly handle changes in circumstance in the most cost-effective way.

Visibility: Regular, comprehensive reports provide you with the visibility of IT system performance, end-user issues, and service levels. This visibility enables you to quickly identify trends for resolution, govern performance issues and drive continuous improvement initiatives to gain the maximum return from IT investment.

Ready to take advantage of our comprehensive managed services? Contact Aliva today on 07 3505 5000 or fill in a request form to speak with a consultant about your business needs.

Speak with a consultant