Background
The Motor Trade Association of Queensland (MTA Queensland) is the peak body representing automotive businesses across the state. With a long-standing on-premise ICT infrastructure and legacy support processes, MTA Queensland sought to modernise its environment to align with its strategic vision for digital transformation, enhanced service delivery, and operational efficiency.
Aliva Pty Ltd was engaged as the trusted ICT partner to deliver a complete infrastructure uplift, cloud migration strategy, and a revitalised managed services model.
The Challenge
- Ageing on-premise infrastructure with increasing operational risk and limited scalability
- Fragmented server architecture with some workloads still hosted locally
- Manual, email-based ICT support workflows lacking transparency and service tracking
- Limited visibility into IT performance, capacity and issue resolution trends
Key Objectives
- Decommission legacy on-premise servers and migrate workloads to a secure, scalable cloud environment
- Redesign ICT infrastructure for improved reliability, availability, and performance
- Modernise ICT support through integrated workflows and dashboards via CloudRadial
- Enable future-proofing through strategic alignment with MTAQ’s business goals
The Solution
Cloud Infrastructure Migration
- Aliva performed a structured cloud migration assessment to identify suitable workloads for Azure.
- Remaining on-premise servers, including member service systems and internal file storage, were migrated to Azure with improved redundancy, backups, and scalability.
- Azure Active Directory and Microsoft 365 services were fully integrated to streamline identity and access management.
- The remaining Azure environment was meticulously reviewed and consolidated to provide significant cost saving on MTAQ’s cloud spend
On-Premise Infrastructure Modernisation
- Legacy servers and networking equipment were decommissioned.
- New switching infrastructure, Wireless access points and firewalls were installed for enhanced security posture and performance.
- Remote work enablement and conditional access policies were configured for workforce mobility.
Managed Services Redesign via CloudRadial
- Aliva redefined MTAQ’s managed service experience using the CloudRadial platform:
- Customised service catalogue tailored to MTAQ’s departments and roles
- Automated workflows for onboarding, offboarding, access requests, product requests and support tickets
- Self-service knowledge base, ticket tracking and real-time service analytics
- Dashboards were deployed for managers to view trends, capacity, and service performance
The Outcome
The collaboration between the MTAQ and Aliva yielded significant results:
- 9% service availability across all core workloads
- Reduction in ticket volume by 34% through automation and knowledge base usage
- Improved support transparency with dashboards and real-time reporting
- Faster request resolution via structured workflows and role-based access
- Stronger cyber resilience with cloud-based backups, endpoint security, and centralised policies
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